Privacy Policy

This privacy policy sets out how Ayushya Healthcare Services Private Limited uses and protects any information that you give us when you use this website or our home healthcare services.

Ayushya Healthcare is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

Ayushya Healthcare Services Private Limited may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

• Name and job title
• Contact information including email address and phone number
• Demographic information such as postcode, preferences, and interests
• Medical history and health data strictly required for providing home healthcare services
• Other information relevant to patient care, customer surveys, and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping and secure storage of medical and demographic data.
• We may use the information to improve our healthcare products and services.
• We may periodically send promotional emails about new services, special offers, or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for quality assurance and feedback purposes. We may contact you by email, phone, or mail.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online and offline. All protected health information (PHI) is handled with strict confidentiality.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at our registered office address:

Data Retention

We retain your personal information only for as long as necessary to provide our services, maintain necessary business and legal records, comply with applicable laws and regulations, resolve disputes, prevent fraud, and protect the security of our services.

Your account information and associated personal data will be retained while your account remains active.

If you request deletion of your account, we will delete or anonymize personal information associated with your account within a reasonable period, except where certain information is required to be retained for legal, regulatory, security, fraud-prevention, accounting, or other legitimate purposes.

Any information that we are required to retain will be securely stored and used only for the purpose for which retention is required. When the applicable retention period expires, the information will be securely deleted or anonymized.

Backup copies may remain temporarily in our backup systems until they are automatically overwritten or securely deleted according to our normal backup procedures.

Account and Data Deletion

You can request deletion of your account and associated personal information at any time.

To request account deletion, please contact us at:

Email: info@ayushya.in

Subject: Account Deletion Request

Please provide the email address or mobile number registered with your account so that we can verify your request.

After verification, we will process your account deletion request within a reasonable period and delete the personal data associated with your account, except information that we are legally required or otherwise permitted to retain.

If certain information must be retained for legal, regulatory, security, fraud-prevention, accounting, or dispute-resolution purposes, we will retain only the information necessary for that purpose and for the required period.

You may also request deletion through the account deletion option available within the Ayushya application.